Last Updated: 17-03-2026

Thank you for choosing ZippZoom. We strive to provide reliable and transparent services. This Refund Policy outlines the terms under which refunds may be issued.

 

1. GENERAL REFUND PRINCIPLES

• Service-Based Model:
  ZippZoom operates on a booking-based service model (car rentals, travel services, etc.). Refunds are subject to booking terms and timing of cancellation.
• Non-Transferable:
  Bookings and any associated refunds are non-transferable.
• Discretionary Basis:
  All refunds are processed at the sole discretion of ZippZoom, subject to this policy.

 

2. ELIGIBILITY FOR REFUNDS

2.1 Cancellation Before Trip Start

• Free Cancellation (if applicable):
  Full refund may be provided if cancellation is made within the allowed time window before trip start (as shown at booking).
• Partial Refund:
  If cancelled after the free cancellation window:
• A cancellation fee may apply
• Remaining amount (if any) will be refunded

 

2.2 After Trip Start

• No Refund:
  Once the trip has started, no refund will be provided for:
• Early returns
• No-shows
• Unused booking duration

 

2.3 Service Issues / Platform Fault

Refunds may be considered in cases such as:

• Vehicle not available at pickup
• Major vehicle issues reported at start
• Booking cancelled by Host or ZippZoom

In such cases:

• Full or partial refund may be provided
• Alternative vehicle/service may be offered

 

2.4 Cancellation by ZippZoom

If a booking is cancelled by ZippZoom due to operational or technical reasons:

• Full refund will be issued to the User

 

2.5 Violation of Terms

If booking is cancelled due to:

• User misconduct
• Policy violation
• Fraudulent activity

➡️ No refund will be provided

 

3. REFUND PROCESSING

• Review Time:
  Refund requests are reviewed within 5–7 business days
• Refund Method:
  Refunds will be processed to the original payment method
• Processing Time:
  It may take 5–10 business days for the amount to reflect in your account
• Currency:
  Refunds will be processed in the original transaction currency

 

4. NON-REFUNDABLE ITEMS

The following are generally non-refundable:

• Convenience fees / platform fees
• Late cancellation charges
• No-show bookings
• Add-on services (driver, fuel package, etc.) once used
• Extra usage charges (overtime, damages, penalties)
• Promotional or discounted bookings (unless stated otherwise)

 

5. CHANGES TO POLICY

ZippZoom reserves the right to modify this Refund Policy at any time. Updated versions will be posted with a revised “Last Updated” date.

 

6. CONTACT US

For any refund-related queries:

📧 support@zippzoom.com